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“Exceeded Expectations”

I am post surgery 24 hours now and wanted to pass along my kudos to my surgeon and his staff. I selected Dr. David Broadway, and when I consulted with him, I was amazed! He was 100% on time, brought me back into his office himself and was very comfortable and un-pretentious.

He thoroughly outlined all the risks as well as the differences between the different types of implants and the different approaches he takes. He prefers one method over the others, but will do whatever the patient wants. I had gone on two other consults before him and knew that he was the one. I immediately scheduled my surgery for three and a half weeks later.

In the following weeks, I had my pre-op, blood work, etc. I went in yesterday, and the staff from beginning to end was nothing but outstanding! The pre-op nurse was great, the OR nurses and nurse anesthetist were great! I did not have general, only twilight, but I remember nothing from heading out of pre-op until I woke up in recovery.

The recovery experience was great. They kept asking if I was in pain and gave me plenty of pain meds to control it. I went home and was very comfortable. The anesthetist called me that night to check on me, and I had my post-op this morning, and Dr. Broadway’s staff was amazing again.

I work in healthcare myself and was just blown away by Broadway’s staff as well as the day of surgery at Centennial Medical Center. They were the utmost in professionalism, compassion and customer service. So far, this entire experience has far exceeded my expectations (which are pretty high). We will see what happens in the next few weeks—hopefully my recovery will continue to go well, and my new breasts will settle into place. – S